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ViaFarma service

Insurance Coverage & Problem Resolution

DOH and DHA coding guidance, insurer coordination and practical support for coverage, claims and access barriers.

Coding and coverage

We help assess coding and documentation requirements and coordinate practical clarification with relevant stakeholders.

Resolving access barriers

The objective is to identify the root cause of a coverage or claims barrier and define an actionable resolution path.

A clear scope before quoting

Who this service is for

MAHs, distributors, providers and healthcare companies facing UAE coding, coverage, claims or access barriers after or alongside registration.

Typical situations

  • A registered product still lacks the required coding or coverage readiness
  • Claims are rejected or documentation gaps are unclear
  • Stakeholder and next-step coordination is needed

Potential scope

  • Separate review of registration, coding, coverage and claims status
  • Barrier and documentation assessment
  • Stakeholder mapping and follow-up priorities
  • Practical access pathway recommendations within the agreed scope

Deliverables

  • Issue map and current-status clarification
  • Documentation or evidence gap list
  • Recommended follow-up plan and responsibilities

Information needed to scope the work

  • Product registration and coding information
  • Coverage, claim or rejection documentation
  • Insurer, provider or authority context
  • Previous actions, desired outcome and timing

Timing and fees

Registration, coding, insurance coverage and individual claim payment are distinct processes. Scope, fees and timing depend on the issue, stakeholders, available evidence and follow-up required. Coverage, coding or claim acceptance cannot be guaranteed.

Request a Proposal & Quote

How we start

Share the product or scope, target authority or market, and desired timing. We will return with an initial assessment and clear next steps.

Is your product ready for the UAE — beyond registration?

Free UAE Market-Entry Quick Check

Planning to introduce a pharmaceutical, medical device, healthcare or cosmetic product in the UAE? Send us your product and current approval status. The initial review can cover classification and pathway, regulatory readiness, obvious dossier gaps, market-entry considerations and a recommended next step. It is not a complete market-access assessment.

Send Product for Quick Check Book a 15-Minute ConsultationWe will review the information you send to identify the most appropriate first step.

Our approach

A clear path from assessment to execution.

01

Assess

We understand the product, objective and target authority or market.

02

Plan

We define priorities, requirements and the practical next step.

03

Deliver

We coordinate the agreed work, documents and communication.

04

Support

We stay engaged through follow-up and the project lifecycle.